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Frequently Asked Questions
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The Swim22 team are here to help

So if you can’t find the answer you’re looking for on this page, then please don’t hesitate to get in touch with the team.

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About the Swim22 Challenge

What is Swim22?

From 22 February to 22 May, you're going to be swimming towards a healthier you and raising vital funds to support people affected by diabetes. The challenge is to conquer the water in your local pool, at your own pace.

However you do it, you'll end up feeling great thanks to the improved mood that comes with exercise. And to top it off, you'll be raising money for people affected by diabetes.

How do I register?

You can register to take part in Swim22 here. We have three distance options; 11, 22 and 44 miles. If you want to change your distance please get in touch by emailing help@everydayhero.co.uk

Is there a registration fee?

It is free to take part in Swim22. But we encourage you to raise as much sponsorship as possible, which will help us to save and change the lives of people living with diabetes in the UK.

Can children take part?

Yes, but an adult will need to register them (all details on the form must be of the adult). Just log on to your fundraising page, and go to 'my pages'. You can then 'create an additional fundraising page’ for your child. When you next go to 'my pages' you will see both the pages.

We don’t have permissions to speak to under 18s about fundraising and the challenge.

Can I swim a further or shorter distance?

Set yourself a target that suits you. If you don’t think you can swim 22 miles, you can take on a half challenge of 11 miles, or push yourself further by doubling the distance to 44.

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How do I get help with my fundraising page?

If you’re having problems with your page, don’t worry, just get in touch with the Everydayhero support team by emailing help@everydayhero.co.uk

Do I have to fundraise online?

Your fundraising page is a quick and easy way to get donations from friends without any money changing hands, but you don’t need to fundraise this way. If you would rather fundraise the more traditional way, using the sponsorship forms, that’s absolutely fine. We will have included sponsorship forms in the pack that we have sent out to you, but you can download more from our resource page.

How do I send in money raised offline?

The easiest way is to put the money in to your bank account and send a cheque to us.

Make the cheque payable to Diabetes UK and send to:

Diabetes UK 
Wells Lawrence House, 
126 Back Church Lane, 

Include your sponsorship form, or a note with your name and the event you have taken part in.

Or over the phone by credit/debit card to the number on the form. If you need more forms, contact us at Swim22@diabetes.org.uk so we can send you more out.

How do I send in money donated on to my fundraising page?

You don't need to do anything - the money donated onto your fundraising page comes directly to us.

Where can I download additional sponsor forms?

You can download sponsorship forms here, or get in touch with us and we’ll post some out to you.

What is the fundraising platform?

This is where you can keep a track of your swims and fundraising, all in one place. You can set up a profile page – adding an image and personal story – and start earning virtual badges and climbing up our distance and fundraising leaderboards.

You can also share your profile page with friends and family, so they can see the amazing challenge your undertaking – as well as the progress you’re making - and show their support by making a donation.

Do I need to create a JustGiving page?

There is no need to take time out of your busy day to create a fundraising page, this is all included in our platform.

How do I add my offline donation to my fundraising page?

The platform doesn’t automatically update your page when money is sent in but if you let us know how much, we’d be happy to manually update your page. We can’t reference individuals when manually entering a donation, it will just be added to your total. Please email us at Swim22@diabetes.org.uk

Do you have any fundraising awards?

We do indeed, please have a look on our rewards page by clicking here.

At registrations you can opt out of receiving rewards. If you change you mind do let us know and we can change it on your registration.

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Technical support and tracking your distance

How do I track my swims?

There’s a number of different ways for you to track your swims. You can count your lengths manually, but if you don't think you'll be able to keep track, we'd recommend searching online for the 'best waterproof fitness trackers for swimmers' and purchase one of them. Popular brand include Garmin and Fitbit and, if you’re using Strava or FItbit, your swims will be automatically uploaded onto your fundraising page.

You could also ask our Swim22 Facebook group or your local pool for their recommendations.

What are Fitbit or Strava?

Fitbit and Strava are fitness tracking apps which can track and record your activity. If you choose to use one of them, the activity you record will be automatically uploaded onto your fundraising page if you link them to your account.

Do I have to use Fitbit or Strava to take part?

No, you can add your activity onto your fundraising page manually. You don’t need to have a Fitbit or Strava account to take part.

I don’t have a fitness tracker, like a fitbit or an Apple watch, can I still take part?

Yes, you can add your activity onto your fundraising page manually. But you’ll need a way of recording your lengths/have a good memory. Our platform can work out how many miles you have swum if you include the pool size and lengths.

Can I delete lengths from my page?

If you have added too many lengths to your page, you'll be able to edit this to the correct amount. If you log into your page and scroll down, here should be a swim history section. There, you’ll be able to delete unwanted swims.

Can my team split the distance?

You are unable to split 11, 22 or 44 miles with your team. It is only designed for the individual to swim these three distances. You can of course split the miles together, but you will only receive badges all the way up to the distance you swim.

We would recommend just making it clear on your story section, that you are taking on the distance together as a team.

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If you can't find the answer you are looking for on this page, then please don't hesitate to get in touch by emailing swim22@diabetes.org.uk or by calling 0345 123 2399.

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22 February to 22 May 2020.

Get sponsored for every length.

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